Monday - Friday 08:30 - 17:00

Saturday and Sunday - CLOSED

(+02) 6195 0180



Your first visit

ACT Specialist Centre  >  Your first visit


Need help? Contact us. We are always happy to hear from you!

What to do beforehand

In helping people who attend the clinic we aim for the highest standards. This involves a comprehensive and thorough assessment and treatment plan. You can help with this greatly by completing some administrative activities prior to attending the clinic and this will definitely make the most of your clinic time.

If you could bring a list of your current medications, all your previous medical imaging, reports and names of medications this would be most helpful. Please also remember to bring a copy of your referral.

Even better, if you can scan and email, or fax this information to us, we will be better prepared to help you on the day of your first appointment.

Click here to download the Pain Management Questionnaire. Completing this will help our multidisciplinary team better assess and manage your pain.

As a private clinic there is a fee and we do not bulk bill. The fee will be discussed with you when you book your appointment. If this could be settled on the day of your appointment this would be appreciated.

As already noted it would be helpful if you could post, fax or email the questionnaire and other paperwork back to the clinic prior to your attendance. You can email to [email protected], or fax to (+02) 6195 0180. This will assist in making the most of your appointment time. If you cannot send it beforehand then bring it with you to your appointment and we will review it prior to your consultation.

In regards to billing, as a private clinic there is a fee as discussed with you when you book your appointment. If this could be settled on the day of your appointment this would be appreciated.

If you have a current Workers Compensation or motor vehicle accident insurance claim the fee may be covered by your insurer. Please be sure to obtain approval prior to attending the clinic. Otherwise you will need to pay the fee on the day and claim it back from your insurer.

If you need to cancel your appointment, please contact us as soon as possible. Given that clinic and clinician time is valuable, cancellations within 48 hours of the appointment will incur a cancellation fee equal to the consultation fee. If you cancel more than once with less than 48 hours notice we may ask you to pre-pay for future appointments.

What to expect on the day

Your first consultation is an assessment and will most likely be with a pain specialist, who is a medical doctor with advanced training in pain management. The appointment will be between forty-five minutes and one hour. Your doctor will talk with you about the centre and how we can help. They will also find out what you hope to gain from coming to us. They will then conduct a thorough medical assessment. This involves taking a history of your pain and asking you questions about work, family, your psychological history and so on. This is so your doctor can understand you and the impact of your pain better, and so the centre can develop a comprehensive treatment plan for you.

At the end of the assessment your doctor will make some recommendations. This may involve some initial medication treatment, and it will also most likely involve you seeing other members of the team. After these assessments are complete we will develop a comprehensive treatment plan.

After the first session your doctor will write a letter to the person that referred you to us. If you see other members of the team they will also write similar letters.

Please understand that sometimes people are seen who have acute medical problems that need immediate attention. In addition, the nature of chronic pain means that people attending the clinic can be running late, sometimes because of their pain or sometimes because they come a long way to see us. These issues can mean that your doctor may be running late on the day of your appointment. Please allow extra time when you come to see us and please be patient, your doctor wants to ensure that everyone gets effective and appropriate help.